Quick answers.
Real help.

fibertime™ is pay-as-you-go fiber internet for homes and communities across South Africa. No contracts. No debit orders. No credit checks. No installation fees.

When connected, your internet is completely unlimited — no data caps, no throttling. You buy days of access, not data bundles. Every home gets a free router and UPS battery installed.

No data caps. No speed limits. No surprises at the end of the month. Stream, scroll, game, video call — all day, every day, for as many days as your voucher covers.

fibertime™ now has its own voucher — the easiest way to pay for your internet. Buy it at the till at participating Shoprite Group stores or on the Money Market app, from R20. No bank account needed. Just say fibertime™.

The easiest way: ask for the fibertime™ voucher at the till at participating Shoprite Group stores, from R20 — or buy it on the Money Market app. Keep the slip; your voucher code is on it.

You can also buy at your local spaza shop or through any of these — no bank account needed:

Once you have the code, go to fibertime.app, log in, and enter it to activate your days.

You simply go offline. No penalty. No charge. No contract to cancel. When you're ready to come back, buy a new voucher and enter it at fibertime.app — your account and devices stay exactly as you left them.

Check you've entered the code correctly (it's case-sensitive) and that you're connected to @fibertime™ and logged into fibertime.app. Still not working? WhatsApp us with your code and cell number.

Yes — phones, tablets, laptops, Smart TVs, gaming consoles. Anything with WiFi works.

To add a device: fibertime.app → Menu → My Devices → Add Device. Link a voucher to it and it's online.

No. Your fibertime™ account is linked to your cell number only. Even if someone connects to the same router, they cannot access your account, your voucher, or your devices. You're in full control.

Your router is linked to your current address and can't be moved. If you move to a community where fibertime™ is active, WhatsApp us and we'll get you set up at your new address.

Yes. fibertime™ is pay-as-you-go — if you don't top up, nothing happens. No penalty, no charge. When you're ready to reconnect, just buy a new voucher. Your account stays exactly as you left it.

fibertime™ is a fiber-based service — you need to be in a fibertime™ zone to connect. You can use it anywhere in your community where you see @fibertime™ in your WiFi settings, but it can't travel with you outside of coverage areas.

fibertime™ is live across townships in Cape Town, Johannesburg, Pretoria and other major cities — and expanding fast. WhatsApp us with your address or community name to check coverage.

• Sign up when a fibertime™ rep knocks on your door
• Find our info desks in the community — we announce new street rollouts there
• WhatsApp us to register your interest and we'll add you to the list

Once signed up, installation is scheduled based on your street's rollout plan — usually a few days. You'll get a free router and UPS battery. No fees. No costs.

Yes. Every fibertime™ home gets a free UPS battery with the router. Keep it plugged in at all times — it charges when power is on and keeps you online for up to 6 hours during a power cut.

1. Confirm your device is connected to @fibertime™ (not mobile data)
2. Check your voucher is still active at fibertime.app
3. Toggle WiFi off and back on on your device
4. Check your router has power and the lights are on

Still down? Our team is on WhatsApp 24/7.